What is the effect of the new Computerized referral system on customer complaints?

The new Computerized Referral System enhances the handling of customer complaints by streamlining the referral process. By automating and digitizing how complaints are logged and assigned to the appropriate departments or personnel, the system significantly reduces the time taken to address issues. This efficiency allows for quicker responses and resolutions, thus expediting the overall process of managing customer complaints.

When complaints are organized systematically through a computerized platform, it minimizes the likelihood of lost information and ensures that concerns are prioritized correctly based on urgency or nature. Consequently, customers experience faster acknowledgment and resolution, leading to higher satisfaction levels.

In contrast, the other options suggest negative outcomes such as complications, slowdowns, or selective impact, which typically do not align with the advantages offered by a well-implemented computerized system. Such systems are generally designed to improve service delivery and operational efficiency, rather than hinder it.